Shipping Policy

Thank you for shopping with Leg Up Accounting & Professional Services. This policy explains how we ship orders, how long delivery takes, and what to do if there is a problem with your shipment.

1. Shipping Areas

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

2. Shipping Cost

Standard shipping is free on all orders. There is no minimum purchase required.

3. Estimated Delivery Time

Standard shipping takes an estimated 3 to 8 business days from the date your order ships. Business days are Monday through Friday, excluding federal holidays. Delivery times are estimates and are not guaranteed.

4. Order Processing

Orders are processed and handed to the carrier within 1 to 2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. If there is a delay in processing your order, we will contact you by email.

5. Shipping Carriers

We ship with trusted carriers such as USPS, UPS, or FedEx. The carrier is selected by us based on your location and the package size.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to follow your package. Please allow up to 24 hours after receiving the email for tracking information to update.

7. Shipping Address

Please double-check your shipping address at checkout. We ship to the address you provide, and we are not responsible for orders sent to an incorrect or incomplete address entered by the customer. If you need to change your address, contact us as soon as possible. We can update it only if your order has not yet shipped.

We cannot ship to P.O. boxes for certain carriers or services. If your address is not eligible, we will contact you.

8. Delivery Delays

Delivery may be delayed due to factors outside our control, such as severe weather, carrier delays, peak seasons, or holidays. If your order has not arrived within 8 business days of shipping, please check your tracking information and then contact us so we can help.

9. Lost or Stolen Packages

If your tracking shows your package as delivered but you have not received it, please check around your property and with neighbors or household members, and wait 24 hours, as carriers sometimes mark packages delivered early. If you still cannot find it, contact us and we will work with the carrier to investigate. If the package cannot be located, we will send a replacement or issue a refund.

10. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at nolivierfrederic@gmail.com. Include your order number and clear photos of the item and the packaging. We will arrange a replacement or refund. Please see our Return and Refund Policy for more information.

11. Returns

We offer a 30-day return policy. For details on how to return an item, please review our Return and Refund Policy.

12. Contact Us

If you have any questions about shipping, please contact us:

Leg Up Accounting & Professional Services
1148 Claridge Dr
Lexington, KY 40504
United States
Email: nolivierfrederic@gmail.com
Phone: +1 (859) 576-0527
Website: https://legupaccounting.myshopify.com/